CROWD
The crowdsourcing results provide a possibility to check whether the results from the other categories match the actual customer experience.
The results of our crowdsourcing analyses confirm the trends from the voice and data disciplines. This proves that the results determined in our measurements are well received by users in their everyday lives. Telekom is also ahead in the crowd discipline, Vodafone follows with a four-point gap, Telefónica at a distance of a further 13 points behind the runner-up. Compared to the previous year, however, all three candidates were able to improve.
The fact that Vodafone is ahead in the quality of broadband supply with 70.3 per cent of the achievable points suggests that this provider is increasingly expanding its network in areas where the competitors are less well represented. In this respect, Telefónica still has the greatest need to catch up. However, when it comes to the time on broadband – i.e. how often an individual customer will actually have 4G or even 5G reception – Telekom is again in the lead.
The data rates observed in the application classes defined by umlaut once again show the familiar ranking: Telekom is ahead, followed by Vodafone and Telefónica in third place. The fact that the shares in the UHD video class (up to 20 Mbps) are lower than in the other two data rate classes can also be explained by the “passive observation“ taking place in crowdsourcing: bandwidth-intensive applications are just used less frequently by customers. In terms of latency, Telefónica makes it to second place, just ahead of Vodafone. However, in the demanding gaming category, Telekom is clearly ahead.
